Cancellation and Refund Policy

1. Right of Withdrawal (Payment Cancellation)

Principle: Points purchased by the user can be cancelled (refunded) within 7 days of the payment date, provided they have not been used.
Restrictions: Cancellation is restricted in the following cases:
- If any portion of the points has been used after payment (e.g., completion of a vote). - Points provided free of charge by the company, such as through events or rewards (Bonus Points). - If more than 7 days have passed since the payment date.

2. Refund Procedure and Fees

If a user requests a refund due to a simple change of mind, the refund will be issued minus payment gateway fees and transfer fees (typically around 10% or a fixed fee).
In principle, refunds are processed using the same method as the original payment. However, if this is technically impossible, the refund will be processed via bank transfer.

3. Refunds for Service Interruptions or Errors

If the service cannot be used normally or a payment error occurs due to the company's fault, the company will restore the service immediately or provide a full refund.